Business Links to a Happy Career – Part 1 – Customer Satisfaction
People focus on what matters.
- Demonstration of Company Values: Reminding everyone to consistently showcase the company’s core values in every action and decision helps reinforce the organizational culture and aligns employees’ efforts with the company’s mission.
- Visible Customer Expectations & Requirements: Clearly defining and communicating customer expectations and requirements ensures that all team members understand what is most important in their job to customers, leading to better service and/or product.
- Local Voice of Customer Interviews: At every level of the organization conducting interviews & conversations with customers is essential to gather direct feedback. It helps the different departments in the company understand specific needs and preferences, allowing for more targeted and effective responses to customer demands. “Happier employees cost less & deliver more.”